If you sign up for the quarterly subscription, you will be charged for your first box at the time of purchase. For convenience, you will be automatically enrolled for the next box and billed 3 months from your original sign up date. For example, if you sign up on Jan 3, you will be billed again on April 3.

If you sign up for an annual subscription, you pay the entire subscription in one go, and automatically receive the four boxes included in your one year period.

Annual subscriptions automatically renew one year after your first payment, but you are informed before this renewal is charged, and given the opportunity to unsubscribe and cancel the programmed payment.

Our ship dates are mid March, July, October and December. You receive your box approximately one week after shipping. The date your package arrives can depend on DHL Express (although they are normally very fast), holidays, customs clearance and your location. Providing you give us your cell phone number in your details, then you will be informed once your parcel is en route, and given a tracking number.

Because of the nature of shipping our boxes from overseas, we are unable to offer returns. That said, we know that things happen. If a parcel does not arrive, you have 10 days to let us know. Similarly, if a parcel arrives with damaged or defective products, you have 10 days to let us know via our email. 

If the box arrives and appears damaged before opening, we suggest you refuse delivery. The delivery company will take note and will inform us of the problem.

If you sign up for the annual subscription, you have 10 days after receiving your first parcel, to cancel the annual subscription via email. In this last case, we will refund the total amount minus the cost of one full priced box, as the discounted annual price is contingent on subscribing for the entire year.